Shipping policy

UNITED STATES (DOMESTIC) SHIPPING: 

A $12 flat rate ground shipping fee will be automatically charged for all domestic orders under $100. Please expect shipment to arrive approximately within 3-7 business days. 

We offer FREE UPS GROUND SHIPPING on orders over $100. Please expect shipment to arrive approximately within 3-7 business days.

We ship all online orders via UPS. We currently do not ship to PO boxes at this time. 

INTERNATIONAL SHIPPING:  

We have a new and improved international shipping process which makes things easy and more affordable for you! We ship worldwide to most countries. Online orders placed outside of the United States will arrive within 3-4 weeks from the date of the order, and shipped via a third party shipping company. There may be delays depending on the country of delivery due the global COVID-19 situation. Thank you for your patience. Please email us if you have any questions: info@shopfreddydiaz.com

Please note that due to recent updates to international shipping rules and regulations, we are unable to ship fragrances outside of the U.S. until further notice. This includes all fragrances and select cosmetic products such as nail colors. You will not be able to check out internationally if you have these items in your cart. 

RETURNS & EXCHANGES: 

Full priced select ready-to-wear and footwear styles are eligible for an exchange or refund within 14 days of receipt of package.

If you need to make a return, please email us at info@shopfreddydiaz.com. Customer is responsible for covering all shipping costs.

Please note that all sale items are FINAL SALE and are not eligible for an exchange or refund.

All beauty, fragrances, t-shirts, sweatshirts, accessories (including handbags and legwear), posters, swimwear and all other sale merchandise are not eligible for a return, exchange or store credit and are considered FINAL SALE.

QUESTIONS ABOUT YOUR ORDER?

Please contact us at info@shopfreddydiaz.com for questions regarding fit, sizing, color, shipping, etc. When you receive your package, check to make sure your items are in good condition. Please contact us right away if there is a problem with your order. 

SALE ITEMS & DISCOUNT CODES 

Discount codes are not eligible on sale and on limited edition items.